Third article of a series of three
System integrators are the key element of the industrial automation puzzle, linking mechanical and electrical devices to some sort of process control system through the combination of logic, experience and technology. This is a unique position to be in, with the ability to change the industrial automation paradigm.
The most undervalued activity that system integrators must deliver is the one related to providing customer support. The majority of system integrators understand that traveling onsite to troubleshoot, diagnose and optimize process can’t scale from either a resource or a financial perspective.
Rather than reduce margins during the warranty or startup period, SIs have the opportunity to turn this into a revenue generating stream. Using a combination of the latest IIoT technology with trusted third party providers, the solution has been available for some years to provide the following benefits:
- Reduce customer wait time for support
- Increase customer loyalty
- Reduce onsite travel
- Increase revenue through the sale of extended service or warranty agreements
- Optimize employee time and resources
Deployment of IIoT enables system integrators to become more efficient, increase revenue and build customer loyalty. There is no need to send engineers onsite to support customers. On average, for every two onsite visits to support a customer, one visit could have been handled remotely.
Change the paradigm by embracing the technology that is driving the IIoT revolution. It is a competitive world with constant pressure on margins. Whether you choose a global provider of secure remote access and data services like eWON or any other provider, find a reputable provider built on open standards that can scale and help facilitate the adoption of IIoT to drive better support, reduce travel and, most importantly, increase your bottom line.
Darian Slywka is the Western Area Sales Manager at eWON and can be reached at (+1) (412) 228-5883.
